Bilingual Personal Banker

First Convenience Bank; Lubbock (TX); Hybrid; USD 28,000 - 36,000; Full time

Job summary

First Convenience Bank is seeking a Customer Service/Cashier Associate in Texas. You will handle cash transactions, assist customers, and promote bank products in a busy branch environment.

Fluency in Spanish and English is required to effectively serve a diverse customer base. The role requires at least 18 years old, a high school diploma or equivalent, and the ability to work a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Bilingual Spanish/English communication.
• Six months of work experience in a retail or customer service environment preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation.
• Ability to work well in a team environment.

Responsibilities

• Provide exceptional customer service, involving receipt and payment of cash, in a high-volume sales environment.
• Evaluate customer relationships and accounts to offer bank products and services.
• Follow established bank policies and supervisor directions.
• Aim for monthly new account production as assigned by management.
• Participate in active sales environment and in-store prospecting as needed.
• Process deposits and cash transactions and balance daily operations.
• Receive cash and checks, verify amounts, and check endorsements.
• Detect counterfeit items and verify identifications.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Serve a diverse customer base, including Spanish speakers.
• Perform other tasks requested by supervisors related to bank operations.
• Maintain regular attendance and punctuality.
• Approval limits based on authority levels.

Skills

Spanish-English communication

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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