Bilingual Personal Banker

Fhnb; Irving (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Fhnb in Irving, TX seeks a customer-focused teller to deliver bilingual service, handle cash, and process bank transactions in a fast-paced environment. You will engage with diverse customers, promote bank products, and adhere to policies under supervision.

The role requires strong communication, reliability, and the ability to work flexible hours, including evenings and weekends. Prior retail or banking exposure is a plus.

Qualifications

• Age 18+ and high school diploma or equivalent.
• Ability to communicate clearly in Spanish and English.
• Six months of retail or customer service preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Background check as per company policy.
• Team-oriented with good coworker relations.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Handle cash receipts and payments accurately; balance daily operations.
• Evaluate customer accounts and offer bank products.
• Cross-sell bank services and maintain policy compliance.
• Process deposits, payments, wires, and money orders.
• Attend to diverse customer base, including Spanish speakers.
• Maintain attendance and punctuality; follow supervisor directions.

Skills

Bilingual Spanish-English

Customer service

Cash handling

Team player

Communication skills

Education

High school diploma or equivalent

Tools

POS system

Computer literacy

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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