Bilingual Personal Banker

Fhnb; Dallas (TX); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Fhnb in Dallas is hiring a teller to deliver friendly, bilingual service to a diverse customer base in a fast-paced branch. You will handle deposits, withdrawals, and payments, and assist customers with account needs while ensuring accuracy and compliance.

We value punctuality and teamwork, with shifts that may include evenings and weekends. The role involves cash handling, cross-selling bank products, and supporting a positive branch environment in a community with a large Spanish-speaking

Qualifications

• High school diploma or equivalent is required.
• Bilingual Spanish/English capable.
• Experience in customer service preferred.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Must pass background check.

Responsibilities

• Provide exceptional customer service in a high-volume bank environment.
• Assist customers with deposits, withdrawals, and account inquiries.
• Cross-sell bank products and services.
• Process cash and checks, verify endorsements and balances.
• Operate computer terminals and banking software.
• Maintain accuracy in daily balancing and cash handling.
• Adhere to bank policies and security procedures.
• Attend to customers in a courteous and professional manner.

Skills

Bilingual Spanish/English

Customer service

Team player

Flexible schedule

Cash handling

Education

High school diploma or equivalent

Tools

Cash register

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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