Bilingual People Operations Manager

HOTELPRO; Atlanta (GA); On-site; USD 95,000 - 120,000; Full time

Job summary

HotelPro, a national hospitality staffing company, is seeking a Manager of People Operations to lead the People & Culture team in Atlanta. The role oversees employee relations, policy implementation, compliance with labor laws, and broader employment matters across market and outsourced operations to support business continuity and an exceptional team member experience.

As part of the team, you will partner with Operations Leaders to train associates on HR policies, maintain handbooks, and

Qualifications

• 4+ years of generalist HR experience preferred.
• 2+ years of staffing, employee relations, or HR support experience.
• Bachelor’s degree in HR, Business, or related field (or equivalent experience).
• Experience within staffing and/or hospitality operations.
• Strong knowledge of federal and multistate employment laws.
• Bilingual English and Spanish required.
• Ability to work effectively across all levels of the organization.

Responsibilities

• Offer effective solutions and strategies to address employee relations issues and promote a positive work environment.
• Investigate employee concerns regarding policy interpretation, discrimination, harassment, and employment actions.
• Provide guidance on progressive discipline, performance improvement, and development plans.
• Conduct thorough and impartial investigations while ensuring compliance with legal requirements and HotelPro policies.
• Oversee compliance with EEOC guidelines.
• Administer ADA accommodations, LOA, FMLA, and state paid sick leave requirements.
• Partner with leaders to implement and train associates on HR policies and procedures.
• Maintain and update handbooks, policies, and HR processes.
• Oversee HRIS integrity and generate reports for leadership review.
• Maintain employee relations records and documentation.
• Manage team performance, engagement, and development.
• Foster an inclusive and high-performing culture.

Skills

General HR

Employee relations

HR compliance

Staffing

Bilingual English/Spanish

Education

Bachelor's degree in HR or related field

Tools

HRIS

Microsoft Office

Job description

HotelPro, a hospitality staffing company, is looking for an experienced Manager of People Operations to join our People & Culture team.

This role supports organizational goals by overseeing employee relations, labor law compliance, policy implementation, and other employment-related matters across market and outsourced operations. The Manager of People Operations fosters a positive and fair workplace culture while partnering with Operations Leaders to ensure business continuity and an exceptional team member experience.

About HotelPro

HotelPro is a national leader in hospitality staffing with regional offices across the United States. We are passionate about helping people and creating meaningful opportunities while delivering exceptional workforce solutions to our clients.

As a Manager of People Operations You Will...

• Offer effective solutions and strategies to address employee relations issues and promote a positive work environment
• Investigate employee concerns regarding policy interpretation, discrimination, harassment, and employment actions
• Provide guidance on progressive discipline, performance improvement, and development plans
• Conduct thorough and impartial investigations while ensuring compliance with legal requirements and HotelPro policies
• Oversee compliance with EEOC guidelines
• Administer ADA accommodations, LOA, FMLA, and state paid sick leave requirements
• Partner with leaders to implement and train associates on HR policies and procedures
• Maintain and update handbooks, policies, and HR processes
• Oversee HRIS integrity and generate reports for leadership review
• Maintain employee relations records and documentation
• Manage team performance, engagement, and development
• Foster an inclusive and high-performing culture

As a Manager of People Operations You Bring...

• 4+ years of generalist HR experience strongly preferred
• 2+ years of experience in staffing, employee relations, or HR support
• Bachelor’s degree in HR, Business, or related field (or equivalent experience)
• Experience within staffing and/or hospitality operations
• Strong knowledge of federal and multistate employment laws
• Bilingual English and Spanish required
• Ability to work effectively across all levels of the organization

Why Join HotelPro...

At HotelPro, we are committed to helping people succeed. We value transparency, integrity, accountability, and excellence while supporting the professional growth of our associates.

Benefits include:

• Medical, Dental, and Vision Insurance
• 401(k)
• PTO and Company Holidays
• Tuition Reimbursement
• Employee Discounts
• Wellness Programs
• Collaborative Team Environment

Equal Opportunity Employer

HotelPro is an equal opportunity employer committed to building a diverse workforce that reflects the communities we serve. We create opportunities for all individuals and make employment decisions based on qualifications, performance, and business needs, without regard to legally protected characteristics.