Bilingual Peer Navigator: Recovery & Wellness Guide

Momentum; San Jose (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Shift differential

Job summary

Momentum seeks a Peer Navigator to provide client-centered support, wellness, and recovery services in the community. This entry-level role supports clients and families, mentors individuals, and helps connect them with resources within the mental health system.

The position emphasizes supervision, ongoing training, and adherence to best-practice wellness and recovery techniques, with a focus on empathy and peer-led guidance in local programs.

Qualifications

• High School diploma, GED, or equivalent education. (E) Personal experience in a mental health setting preferred. (D)
• Personal experience receiving mental health services and willingness to share that perspective with others within the context of providing peer support. (E)
• Proven problem-solving skills and abilities. (E)
• Ability to manage multiple tasks and demands. (E)
• Ability to engage and communicate effectively (E)
• Demonstrated ability to: Work independently and in a small team environment; (E)
• Engage and communicate effectively with others in both verbal and written English; (E)
• Monitor and support developmental growth and the recovery process; (E)
• Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations; (E)
• Work from a strengths-based, harm-reduction, social rehabilitation model; (E)
• Work effectively with persons differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities. (E)
• Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently. (E)
• Knowledge of: Specific needs of the target population... (D)
• Mental Health Services Act (MHSA); (D)
• Wellness Recovery Action Plan (WRAP), or willing to learn; (D)
• Community resources, including those required to meet the non-mental health needs of the target population. (D)
• Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions. (E)
• Special Requirements: None

Responsibilities

• Assist clients in navigation of the mental health system, referral to various county agencies, community mental health organizations, accessing benefits, personal medical services, social and recreational opportunities, special events, conferences, workshops and training.
• Establish links and working relationships with appropriate service providers, community agencies, and educational institutions.
• Encourage families to make use of all of their identified resources.
• Assist in a variety of support activities including client support groups and client recovery.
• Provide client assistance and mentoring on a one-to-one basis.
• Establish a comfortable working relationship with all of the program participants (clients) and their families at the time of client enrollment.
• Act as a liaison/advocate to ensure that the collaborative networks in the community are providing services in a respectful, user friendly and welcoming way.
• Communicate, represent and promote the client perspective within the mental health system.
• Assist the multidisciplinary team in identifying the strengths and needs of the community networks.
• Advocate for clients in a strength-based wellness and recovery plan.
• Develop effective working relationships with agencies and organizations to advocate for consumer and family/caregiver empowerment including self-help and wellness/recovery movements.
• Advocate that clients’ needs are met by appropriate caregivers.
• Attend case conferences.
• Promote wellness, recovery and support networks.
• Provide outreach to clients in the community.
• Confer with program staff and professional staff to assist in evaluating client needs or problems.
• Work a flexible schedule as required by responsibilities of the position.
• Attend and participate in staff, program, agency and community meetings, as required, requested or assigned.
• Complete documentation and maintain clients’ files in accordance with program policies and funding source requirements.
• Provide transportation in personal or agency vehicles including, but not limited to, the transportation of clients and/or program supplies for agency business.
• Perform related work as assigned.

Skills

Effective communication

Empathy & advocacy

Problem solving

Multitasking

English proficiency

Team collaboration

Independence

Crisis management

Mental health consumer perspective

Education

High School diploma or GED

Job description

Momentum seeks a Peer Navigator to provide client-centered support, wellness, and recovery services in the community. This entry-level role supports clients and families, mentors individuals, and helps connect them with resources within the mental health system.

The position emphasizes supervision, ongoing training, and adherence to best-practice wellness and recovery techniques, with a focus on empathy and peer-led guidance in local programs.