Bilingual Pediatric Care Coordinator - Part Time

Benevis; Forest Park (GA); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Competitive pay

Quarterly bonuses

Medical, dental, vision

401(k) with match

Paid time off

Job summary

Franklin Dental and Braces – Forest Park is seeking a bilingual part-time Patient Coordinator to welcome families, verify insurance, handle check-in/check-out, and coordinate with the clinical team.

The role emphasizes compassionate patient service, maintaining a tidy front desk, and supporting appointment scheduling to keep hygiene and operative days full, while adhering to regulations and company standards.

Qualifications

• High school graduation or GED equivalent.
• Experience in a dentist's or physician's office preferred.
• Experience with pediatric dentistry preferred.

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out.
• Verify patient insurance eligibility and service limits before appointments.
• Deliver compassionate care to every patient.
• Greet parents and patients upon entry and exit of the office.
• Inform waiting parents about the progress of their appointment.
• Maintain a clean and tidy waiting area and front desk.
• Ensure insurance information in the patient’s Boomerang file is accurate.
• Communicate service limits to the clinical team before treatment.
• Prepare patient files (pull file, update records, verify insurance) before appointments.
• Coordinate with Clinical Team Leader and doctors to facilitate same-day care.
• Assist in meeting office financial targets by ensuring hygiene and operative schedules are full.
• Schedule follow-up operatory and six-month recall appointments.
• Answer incoming calls, direct callers to the appropriate person, and take messages as needed.
• Make outbound calls to confirm appointments, reschedule no-shows, and follow up on treatment completion.
• Re-file all patient records at the end of the day.
• Adhere to all government regulations, company standards, and compliance programs, maintaining the highest integrity.
• Collect any out-of-pocket balances from patients before treatment by the clinical team.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Franklin Dental and Braces – Forest Park is seeking a bilingual part-time Patient Coordinator to welcome families, verify insurance, handle check-in/check-out, and coordinate with the clinical team.

The role emphasizes compassionate patient service, maintaining a tidy front desk, and supporting appointment scheduling to keep hygiene and operative days full, while adhering to regulations and company standards.