Part-time Bilingual Patient Coordinator

Franklindentalgroup; Forest Park (GA); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Competitive compensation

Quarterly bonuses based on office performance

Comprehensive benefits package

Job summary

Franklindentalgroup in Forest Park is seeking a Bilingual Part-time Patient Coordinator to ensure excellent customer service and care for patients. You will handle patient check-ins and check-outs while verifying insurance eligibility and coordinating with clinical staff.

The ideal candidate should have high school graduation or GED equivalent, along with experience in a dental or medical office environment.

We offer competitive compensation, quarterly bonuses, and a comprehensive benefits package.

Qualifications

• Completion of high school or GED is required.
• Preferably has office experience in a dentist’s or physician’s office.
• Experience with children's dentistry is a plus.

Responsibilities

• Provide quality customer service at check-in and check-out.
• Verify patient insurance eligibility and maintain patient files.
• Coordinate with the clinical team for same-day care.

Skills

Customer service

Bilingual communication

Experience with children

Education

Graduation from senior high school or GED equivalent

Job description

Overview

Franklin Dental and Braces – Forest Park

Bilingual Part‑time Patient Coordinator

We are actively seeking a Patient Coordinator to join our team. Support our mission to provide excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients.

Find your opportunity to make an impact:

• Get out into your community – participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
• Participate in morning huddles (you can even lead one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration, etc.
• Love working with kids (they make up 70% or more of our patient base)

Responsibilities

• The Patient Coordinator is responsible for providing quality customer service to patients and parents at check‑in and check‑out as well as verifying patient insurance eligibility and service limits
• Deliver quality and compassionate care to every patient
• Greet parents and patients when they enter or leave the office
• Ensure parents who are waiting are kept informed of the progress of their appointment or child
• Maintain a clean and tidy waiting area and front desk area
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient’s Boomerang file
• Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
• Ensure all patient files are ready (pull file, update records, verify insurance and service limits) before the patient’s appointment
• Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same‑day care to patients
• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
• Schedule follow‑up operatory and six‑month recall appointments for patients
• Answer incoming calls and direct the caller to the proper person, taking messages when necessary
• Make outbound calls to confirm patients, reschedule patients that do not make their appointment, and call patients that have treatment that needs to be completed
• Ensure all patient records are re‑filed at the end of the day
• Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Verify, inform, and collect any out‑of‑pocket balances from patients, prior to patients being treated by the clinical team
• Other duties as assigned

Qualifications

• Graduation from senior high school or GED equivalent
• Office experience in a dentist’s or physician’s office, preferred
• Experience with children’s dentistry, preferred

We Offer

• Competitive compensation
• Quarterly bonuses based on office performance
• Comprehensive benefits package: medical, dental, vision, 401(k) with match, flexible spending accounts, paid time off, company holidays and more

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.