Bilingual Patient Services Specialist - Part Time

FYidoctors of California, Inc.; Los Angeles (CA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Competitive wages

Benefits package

401k

Paid time off

Job summary

FYidoctors of California, Inc. is seeking a Patient Services Specialist for the Northridge clinic. This role delivers friendly check-in/out, supports eye care through pre-testing, schedules appointments, handles billing, and assists patients to ensure a smooth visit.

The position is part-time (20-29 hours per week), on-site, with a schedule that covers Monday through Saturday. The ideal candidate brings strong customer service skills, comfort with technology, and a teamwork mindset to help our

Qualifications

• Previous retail experience is considered an asset
• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
• A high school diploma or equivalent preferred

Responsibilities

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

Skills

Customer service

Multi-tasking

Communication

Team player

Tech savvy

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Locations

Showing 1 location

Northridge, CA 91324, USA

• On-site
• Practice
• Part-Time
• Requisition #: BILIN011231

Description

Our StudioEyes - Northridge and Sun Valley clinics are looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist! In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.

This position is a part-time role working 20-29hours per week. Our clinic is open Monday to Saturday.

What You'll Do

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

What Do You Bring

• Previous retail experience is considered an asset
• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
• A high school diploma or equivalent preferred

How'll You'll Benefit

• Competitive wages, comprehensive total rewards package including benefits, 401k, paid time-off, and more
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support career growth

Why You Should Join Us

FYidoctorsof Californiaoperatesin partnership and support ofFYihealthgroup, Canada's largest and most technologically advanced eyecare provider. Our purpose issimple: enhancethe lives of our patients. Ifyou'reexcited about joining a team that puts patients first, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. AtFYi,you'llhave a meaningful impact on people's lives and have fun doing it.

AtFYihealthgroup, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they berequired, at any point in the application process. If you require an accommodation, please letusknow. All accommodation information will be kept confidential and used to ensure an accessible candidate experienceand team member experience.

FYihealth group aims to create a comprehensive rewards package to attract andretaintop talent. The expectedstartingcompensation for this position is between$19.80to$21.07 hourly,considering factors like experience, skills, and qualifications. Base pay is just onecomponentof our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.