Front Desk Coordinator/Patient Services Specialist

FYihealth group; San Rafael (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

401k

Paid time-off

Comprehensive benefits

Job summary

A premier healthcare provider in San Rafael is seeking a Front Desk Coordinator / Patient Services Specialist to enhance patient experiences. In this full-time role, you will greet patients, manage appointments, and deliver exceptional service in a collaborative environment. Ideal candidates will have retail experience, excellent communication skills, and proficiency with technology. Enjoy competitive wages with comprehensive benefits, along with a supportive culture that emphasizes growth and teamwork.

Qualifications

• Previous retail experience is considered an asset.
• Ability to multi-task and thrive in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome patients to the clinic.
• Perform pre-testing to support comprehensive eye care.
• Manage patient check-in and check-out.

Skills

Retail experience

Multi-tasking

Proficiency with technology

Excellent communication

Team player

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Job Description

San Rafael - Fourth St clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Front Desk Coordinator / Patient Services Specialist! In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.

This position is a full‑time role working 40 hours per week. Our clinic is open Tuesday to Saturday.

What You'll Do

• Greet and welcome patients to the clinic, manage patient check‑in and check‑out and engage with patients in person, by phone, and via email
• Perform pre‑testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick‑ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

What Do You Bring

• Previous retail experience is considered an asset
• Ability to multi‑task and thrive in a fast‑paced environment
• Proficiency with technology and computers, including MS Office Suite
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
• A high school diploma or equivalent preferred

How'll You'll Benefit

• Competitive wages, comprehensive total rewards package including benefits, 401k, paid time‑off, and more
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support career growth

Why You Should Join Us

FYiDoctors of California operates in partnership and support of FYiHealth group, Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first, you belong with us! Our doctor‑led, patient‑first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

At FYiHealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYiHealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $20 to $24 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well‑being and growth.