Bilingual Patient Services Representative

Live Well Homecare; Chicago (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Dental

Medical

Vision

Life insurance

Retirement

Paid time off

Job summary

Live Well Homecare in Chicago is seeking a patient-facing medical office professional to schedule appointments, greet and register patients in the EMR system, and verify demographic and billing information. The role includes monitoring waiting areas to ensure timely care and communicating delays when needed.

You will identify insurance types and verify patient coverage eligibility, supporting a smooth patient experience in a fast-paced healthcare setting.

Qualifications

• 2+ years of medical office experience.
• Proficiency with EHR systems and Microsoft Office.
• Bilingual English/Spanish or English/Polish.
• Strong communication, customer service, and interpersonal skills.

Responsibilities

• Provide excellent patient service and manage appointment flow.
• Accurately register patients and verify insurance coverage.
• Maintain a welcoming environment and communicate delays when necessary.

Skills

EHR systems

Microsoft Office

English/Spanish

English/Polish

Customer service

Job description

Role Overview

The position involves delivering high-quality, efficient service to patients by scheduling appointments, greeting, and registering patients in the EMR system, verifying demographic and billing information, and monitoring waiting areas to ensure timely care or communicating delays. The role also requires identifying insurance types and verifying patient coverage eligibility.

Qualifications & Skills

• 2+ years of medical office experience preferred
• Proficiency with EHR systems and Microsoft Office
• Bilingual abilities in English/Spanish or English/Polish preferred
• Strong communication, customer service, and interpersonal skills

Key Responsibilities

• Provide excellent patient service and manage appointment flow
• Accurately register patients and verify insurance coverage
• Maintain a welcoming environment and communicate delays when necessary

Additional Details

This role is based in Chicago.

• dental
• medical
• vision
• life insurance
• retirement
• paid time off