Bilingual Patient Services Coordinator

Cabarrus-Rowan-Community-Health-Center; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Cabarrus Rowan Community Health Centers is seeking a Shelter Health Services Patient Representative to support daily clinic operations at Shelter Health Services. You will greet patients, answer calls, schedule appointments, verify insurance, and ensure accurate data entry in the electronic health record.

You will also handle opening/closing procedures and communicate with clinical staff. The role requires English fluency, data confidentiality, and ability to work with diverse populations;

Qualifications

• One year of clerical experience in an office setting.
• Knowledge of medical terminology in English and the specified language(s).
• Requires excellent organizational, problem-solving, and critical thinking skills.
• Bilingual in Spanish and English preferred.

Responsibilities

• Front desk duties include registration, completing appointment ticklers, contacting patients to confirm patient appointments and no-shows, and verifying paperwork.
• Disseminates information to all special population patients regarding clinic services and state and local public services.
• Schedules patient appointments following organization guidelines.
• Interview the patient to obtain personal and financial information.
• Calculate sliding fee eligibility based on client income and enter patient charges appropriately.
• Wholly and accurately document patient information in the electronic health record to facilitate billing.
• Review patient chart for records requiring updating and perform necessary updates.
• Create patient claims, collect payment, and document payment in the electronic health record. Reconcile payments at the end of the day.
• Scan documents into patient charts within 24 hours of the visit.
• Compose messages to the provider/staff regarding patient communication.
• Represent the company professionally and positively to enhance and promote the core values and mission of the organization.
• Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
• Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
• Perform other duties as assigned.

Skills

Clerical experience

Medical terminology

Bilingual in Spanish and English

English language proficiency

Education

High school diploma or GED

Associate's degree

Job description

Cabarrus Rowan Community Health Centers is seeking a Shelter Health Services Patient Representative to support daily clinic operations at Shelter Health Services. You will greet patients, answer calls, schedule appointments, verify insurance, and ensure accurate data entry in the electronic health record.

You will also handle opening/closing procedures and communicate with clinical staff. The role requires English fluency, data confidentiality, and ability to work with diverse populations;