Bilingual Patient Scheduling Specialist (Spanish/English)

IBI Clinic; Alpharetta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Supportive Team Environment

Growth Opportunities

Recognition and Impact

Job summary

IBI Clinic in Alpharetta, Georgia is seeking a Bilingual Call Center Representative to support patient scheduling and lead management. The ideal candidate thrives in a fast-paced call center environment and is fluent in both Spanish and English.

This role involves providing exceptional patient experiences, converting inquiries into appointments, and working closely with a supportive team. Join IBI Clinic and contribute to transforming patient care!

Qualifications

• Minimum of 1 year of call center experience.
• Bilingual in Spanish and English is required.
• Experience in a medical office or physician group practice is preferred.
• Familiarity with EMR systems such as AthenaHealth is preferred.

Responsibilities

• Manage a high volume of inbound and outbound patient calls.
• Schedule appointments and procedures for new and existing patients.
• Identify patient needs and direct them to the appropriate department.
• Document all patient interactions accurately.
• Collaborate with internal teams to ensure smooth patient flow.

Skills

Strong Sales and Conversion Skills

Bilingual Communication Skills

Call Center Experience

Patient-Centered Approach

Problem-Solving Skills

Attention to Detail

Tech-Savvy

Sense of Urgency and Efficiency

Reliable and Professional

Tools

EMR systems (AthenaHealth)

Job description

IBI Clinic in Alpharetta, Georgia is seeking a Bilingual Call Center Representative to support patient scheduling and lead management. The ideal candidate thrives in a fast-paced call center environment and is fluent in both Spanish and English.

This role involves providing exceptional patient experiences, converting inquiries into appointments, and working closely with a supportive team. Join IBI Clinic and contribute to transforming patient care!