Bilingual Patient Scheduler

Promeniq; Warwick (RI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid sick time

Paid time off

Vision insurance

Bonus potential

Job summary

Promeniq in Rhode Island is seeking a Patient Acquisition Specialist for our men's health medical practices. This role sells appointments, handles objections, and closes calls to secure booked patient visits, delivering a five-star patient experience while meeting aggressive performance targets.

The ideal candidate is bilingual (English and Spanish), detail-oriented, and thrives in a fast-paced, metrics-driven environment.

Qualifications

• Bilingual in English and Spanish preferred.
• Experience in scheduling, administrative support, customer service, or phone sales (healthcare preferred).
• Strong closing skills and ability to ask for the appointment on every call.
• Comfortable handling objections and turning a 'no' into a 'yes'.
• Ability to document interactions in scheduling systems accurately.

Responsibilities

• Field inbound calls and web leads to convert inquiries into scheduled patient appointments.
• Guide conversations using scripted call flows while adapting to patient needs.
• Promote services to build value and urgency for booking.
• Overcome cost, timing, and hesitation objections with proven techniques.
• Close calls with a confirmed booking and deliver a five-star patient experience.
• Document all interactions and maintain up-to-date patient records.

Skills

Bilingual English & Spanish

Closing skills

Sales mindset

Scheduling experience

Customer service

Phone-based communicat

Multitasking

Tools

Scheduling systems

Microsoft Office

Job description

The Patient Acquisition Specialist is a high-impact, sales-focused role within the Patient Scheduling Office (PSO), responsible for converting inbound inquiries into booked appointments for our men's health medical practices. This position goes beyond traditional scheduling—you are expected to sell the appointment, overcome objections, and close every viable caller.This is not a passive scheduling role—success in this position requires confidence, professionalism, and the ability to influence decision-making. Patient Acquisition Specialists are expected to overcome objections, build urgency, and confidently “ask for the appointment” to ensure strong booking outcomes. Strong performers have the potential to earn up to $100,000 annually!$24 - $28 an hour+ up to a $48,000 a year in bonus potentialThe ideal candidate is bilingual (English & Spanish), patient-focused, detail-oriented, and comfortable working in a fast-paced, performance-driven environment, with a strong ability to balance empathy and sales effectiveness. If you are comfortable asking for the sale, handling rejection, and pushing conversations forward to a clear outcome, while working for a high growth company that really cares about its staff—this role is for you.Duties and Responsibilities:Field inbound calls and respond to web leads with the primary goal of converting inquiries into scheduled patient appointmentsConfidently guide conversations using scripted call flows while adapting naturally to patient needsActively promote services and encourage patients to book appointments by building value and urgencyOvercome objections related to cost, timing, uncertainty, and hesitation using proven sales techniquesAsk for the appointment and effectively close calls with a confirmed booking whenever appropriateDeliver a Five-Star patient experience while balancing empathy with results-driven performanceAccurately document all interactions in scheduling systems and maintain up-to-date patient recordsJob Type: Full-timeBenefits:Up to $4,000 monthly bonus potential401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid sick timePaid time offVision insuranceSchedule:Monday - Friday or Sunday - Thursday. Possible rotating Sundays; hours can range from starting as early as 7:30am EST and ending as late as 7:00pm EST.Work Location: In personQualificationsExperienceMinimum of 1 year of experience in scheduling, administrative, customer service, or phone sales roles (healthcare preferred)Strong closing skills—you are comfortable asking for the appointment on every callSkilled in handling objections and turning “no” into “yes”Competitive, goal-oriented, and motivated by performance metricsClear, confident, and persuasive communication styleStrong multitasking and organizational skillsPrior phone-based sales experience strongly preferredSkills and CompetenciesBilingual - Fluent in both English and SpanishStrong communication, persuasion, and closing skillsAbility to confidently guide conversations and ask for commitmentHappy, welcoming, and can-do attitude with patients and co-workersMust exhibit compassion for prospective patients and those we work withAbility to manage multiple priorities in a fast-paced, high-volume environmentComfortable working in a performance-driven, metrics-focused roleComputer proficiency, including Microsoft Office Suite and strong keyboarding skillsAbility to effectively interact with physicians, patients, and other staff memberPhysical RequirementsAbility to sit for extended periods of timeAbility to work at a computer and handle phone-based responsibilities throughout the workday