Bilingual Patient Representative Front Desk

HorseShoe Beverage Company; Olathe (KS); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Paid lunch breaks

Job summary

Diagnostic Imaging Centers, P.A. in Overland Park, KS, is seeking a bilingual Patient Representative to greet patients, manage scheduling, verify insurance, and collect payments with accuracy and empathy.

This front-office role requires fluent English and Spanish, professional presentation, HIPAA awareness, and the ability to translate or facilitate conversations between patients and clinical staff in a busy imaging clinic.

Qualifications

• High school diploma or equivalent.
• Previous healthcare, medical office, or customer service experience preferred.
• Fluent in English and Spanish (spoken and written).

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Register patients accurately in the electronic system.
• Verify insurance eligibility and collect applicable copays or balances.
• Schedule appointments and answer incoming calls.
• Assist with translating conversations between patients and technologists.
• Support communication between radiologists, technologists, and patients when language assistance is needed.
• Maintain confidentiality and HIPAA compliance.
• Communicate effectively with clinic staff to ensure smooth workflow.
• Support overall front office operations and patient experience.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Education

High school diploma or equivalent

Job description

• Location 6650 West 110th Street,Overland Park, KS, 66211,United States
• Employee Type PRN Non-Exempt (Hourly)

Bilingual Patient Representative – Join Kansas City’s Premier Locally Owned Imaging Team

Position Title: Bilingual Patient Representative
Primary Location: Overland Park
Employment Type:PRN (As Needed)
Schedule: Variable Mon-Fri 8a-5PM
Saturday Rotation (if applicable): Opportunities for aditional hours Saturdays 730a-12p/ 7a-4pm

Why Choose Diagnostic Imaging Centers?

At Diagnostic Imaging Centers, P.A. (DIC), we don’t just offer a job — we offer stability, teamwork, and a culture built on respect and accountability.

We are locally owned and radiologist-led, meaning decisions are made by the physicians who work alongside our teams every day. That means less corporate red tape, open communication, and leadership that listens.

As a Bilingual Patient Representative, you are the first impression of our organization and a vital communication bridge within the clinic. Every Bilingual Patient Representative plays an essential role in ensuring patients feel understood, supported, and confident throughout their visit.

Work/Life B401(k) with profit sharing

• B401(k) with profit sharing
• Paid lunch breaks
• Predictable weekday schedule with limited Saturday rotation

Position Summary

The Bilingual Patient Representative is responsible for providing exceptional front desk customer service while ensuring accurate registration, scheduling, and financial processes. This Bilingual Patient Representative role is ideal for someone who is professional, organized, and confident communicating in both English and Spanish.

As a Bilingual Patient Representative, you will also assist with translating and facilitating communication between patients, technologists, radiologists, and clinic staff to ensure clarity and comfort throughout the imaging process.

About the Role

We are seeking a friendly and dependable Bilingual Patient Representative to join our team at Overland Park. The Bilingual Patient Representative will greet patients, manage scheduling, verify insurance, collect payments, and assist with language interpretation as needed within the clinic.

Position Responsibilities

• Greet patients warmly and professionally upon arrival
• Register patients accurately in the electronic system
• Verify insurance eligibility and collect applicable copays or balances
• Schedule appointments and answer incoming calls
• Assist with translating conversations between patients and technologists
• Support communication between radiologists, technologists, and patients when language assistance is needed
• Maintain confidentiality and HIPAA compliance
• Communicate effectively with clinic staff to ensure smooth workflow
• Support overall front office operations and patient experience

Professional Environment

Diagnostic Imaging Centers fosters a culture built on teamwork, accountability, and respect. Many of our employees have long tenures because of our stable leadership and locally owned structure.

As a Bilingual Patient Representative, your ability to bridge communication gaps directly enhances patient comfort and satisfaction. Our radiologist-owned model ensures leadership is accessible and focused on delivering high‑quality, patient‑centered care.

At Diagnostic Imaging Centers, a Bilingual Patient Representative is more than a front desk team member — you are a trusted advocate for clear communication and exceptional patient care.

Requirements

Required Qualifications:

• High school diploma or equivalent
• Previous healthcare, medical office, or customer service experience preferred
• Fluent in English and Spanish (spoken and written)

Professional Skills & Attributes:

• Strong verbal and written communication skills in both languages
• Ability to translate clearly and professionally in a clinical setting
• Detail‑oriented with strong organizational abilities
• Comfortable handling financial transactions
• Ability to multitask in a fast‑paced environment
• Reliable, professional, and team‑oriented

Summary

Join a team where your expertise is valued and your voice is heard. At Diagnostic Imaging Centers, you’ll work in a collaborative, radiologist‑led environment that prioritizes patient care, teamwork, and work‑life balance. We’re locally owned, growth‑focused, and deeply committed to supporting our technologists — not just in their role today, but in their long‑term career development.