Bilingual Patient Navigator: Genetic Testing & Phlebotomy

HALO Diagnostics; El Paso (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid vacation and holidays

Flexible Spending Account (FSA) / HSA

Disability insurance

Employee discounts

Stock options

Training and advancement

Job summary

HALO Diagnostics in El Paso, TX seeks a Patient Navigator (Patient Support & Phlebotomy) to guide patients through hereditary cancer genetic testing, provide education, coordinate care, and perform phlebotomy across partner sites.

You will be the primary contact, manage scheduling, specimen collection, and follow-up while ensuring a compassionate, high-quality patient experience in a fast-growing healthcare technology company.

Qualifications

• Nationally certified phlebotomist with strong venipuncture skills.
• Minimum of 2 years of clinical experience (front office or back office).
• Minimum of 2 years of experience with insurance verification and prior authorizations.
• Current BLS certification.
• Experience with diagnostic or genetic specimen collection.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Valid driver's license and reliable transportation (if travel is required).

Responsibilities

• Guide patients through the hereditary cancer genetic testing process from start to finish.
• Provide clear, compassionate education on testing, procedures, and next steps.
• Serve as the primary patient contact to ensure a supportive and informed experience.
• Conduct structured patient consultations to ensure clarity, accuracy, and consistency.
• Build strong relationships with partner site staff, providers, and clinical teams.
• Act as a trusted extension of partner clinics and support daily workflow integration.
• Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
• Own patient cases, scheduling, follow-ups, and workflow coordination.
• Proactively identify and resolve barriers to patient testing or completion.
• Ensure timely callbacks and consistent communication with patients and partners.
• Perform venipuncture and collect blood specimens for genetic testing.
• Ensure proper patient identification, labeling, handling, and transport of specimens.
• Follow all clinical protocols, safety standards, and compliance requirements.
• Maintain accurate documentation in EMR/EHR systems.
• Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
• Support insurance verification and authorization processes as needed.
• Ensure HIPAA compliance and accurate data entry.
• Confidently answer patient questions regarding testing and next steps.
• Create a welcoming, professional, and supportive environment for patients.
• Respond to patient concerns with empathy and clarity.
• Identify and help resolve barriers such as scheduling, insurance, or workflow issues.
• Support creative solutions to improve patient completion and outcomes.

Skills

Phlebotomy

Patient education

Care coordination

EMR/EHR documentation

Insurance verification

BLS certification

Independent worker

Education

BLS CPR certification

Tools

EMR/EHR systems

Job description

HALO Diagnostics in El Paso, TX seeks a Patient Navigator (Patient Support & Phlebotomy) to guide patients through hereditary cancer genetic testing, provide education, coordinate care, and perform phlebotomy across partner sites.

You will be the primary contact, manage scheduling, specimen collection, and follow-up while ensuring a compassionate, high-quality patient experience in a fast-growing healthcare technology company.