Bilingual Patient Navigator & Care Liaison

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Bergen New Bridge Medical Center in Paramus, NJ is seeking a Patient Navigator to support patients with scheduling, appointment reminders, and coordinated care. You will contact patients by phone and work with providers and the care team to set goals for each patient.

The role requires a Bachelor’s Degree and 3–5 years of experience in community or health settings; Spanish proficiency is preferred. You will document interventions in medical records and help address insurance concerns while

Qualifications

• Bachelor’s Degree required.
• 3–5 years experience in community or health settings.
• Proficiency in Spanish preferred.
• Excellent written and communication skills.
• Detail oriented with ability to multi-task.
• Strong time management and organizational skills.

Responsibilities

• Contact patients over the phone to assist in setting up appointments and provide reminder phone calls prior to every appointment.
• Works with patients, providers and care team to set goals for patients care.
• Provide navigation for patients by addressing concerns and scheduling complications that would prevent them from cancelling appointments.
• Address insurance concerns or issues by connecting patients with appropriate resources and team members.
• Provide culturally sensitive services to patients from different cultures.
• Maintain regular communication with the patient’s providers.
• Refer to internal case management services when other issues are identified.
• Document every intervention into the appropriate medical records.
• Be involved in evaluation and research activities in the program as needed.
• Considers social determinants in health in all patient navigation endeavors
• Performs other duties as assigned to support the overall objectives of the department and organization.

Skills

Spanish proficiency

Excellent communication

Detail oriented

Time management

Organizational skills

Education

Bachelor’s Degree

Job description

Bergen New Bridge Medical Center in Paramus, NJ is seeking a Patient Navigator to support patients with scheduling, appointment reminders, and coordinated care. You will contact patients by phone and work with providers and the care team to set goals for each patient.

The role requires a Bachelor’s Degree and 3–5 years of experience in community or health settings; Spanish proficiency is preferred. You will document interventions in medical records and help address insurance concerns while