Bilingual Patient Financial Navigator (Spanish)

Mass Advocates Standing Strong (MASS); Boston (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

The Dimock Center in Boston seeks a Patient Financial Services Counselor to help patients navigate insurance, billing questions, payment plans, and financial assistance programs. The role works with Patient Access and Patient Services teams to connect uninsured or underinsured individuals with MassHealth and other affordable coverage, ensuring clear explanations of balances and options.

Schedule is Monday through Friday, 8:30am–5pm, with salary range $23–$25 per hour, reflecting Massachusetts

Qualifications

• High school diploma or equivalent required; Associate's Degree preferred.
• Fluency in Spanish required.
• Experience in healthcare, financial counseling, or social services preferred.
• Knowledge of managed care policies and medical terminology.

Responsibilities

• Assist patients with completing forms and applications for health insurance and financial assistance programs including MassHealth, CMSP, ConnectorCare, and Health Safety Net.
• Follow up on patient enrollment status and documentation requirements.
• Educate patients on insurance coverage options, payment plans, and financial assistance policies.
• Screen and approve patients for financial assistance programs including Sliding Fee Scale according to organizational policies.
• Provide clear and accurate information regarding insurance coverage, patient balances, and financial responsibilities.
• Assist patients with selecting insurance plans, preparing self-pay estimates, and collecting deposits or payments when applicable.
• Ensure accurate and complete patient registration and documentation.
• Prepare reports and compile statistical information for MTF, DPH, and other funding agencies as required.
• Develop working relationships with community agencies to support efficient referral processes.
• Assist with the development of culturally appropriate education materials for outreach and enrollment activities.
• Participate in meetings related to grants, contracts, and program requirements.
• Maintain knowledge of financial policies and procedures at The Dimock Center.
• Perform other duties as assigned.

Skills

Fluency in Spanish

Strong organizational and communicat

Knowledge of managed care policies

Medical terminology knowledge

Education

Associate's Degree preferred

High school diploma or equivalent

Job description

The Dimock Center in Boston seeks a Patient Financial Services Counselor to help patients navigate insurance, billing questions, payment plans, and financial assistance programs. The role works with Patient Access and Patient Services teams to connect uninsured or underinsured individuals with MassHealth and other affordable coverage, ensuring clear explanations of balances and options.

Schedule is Monday through Friday, 8:30am–5pm, with salary range $23–$25 per hour, reflecting Massachusetts