Temporary Patient Service Representative (Bilingual- Spanish/English)

URBAN HEALTH PLAN, INC.; New York (NY); On-site; USD 21,309 - 30,350; Full time

Job summary

Urban Health Plan, Inc. is hiring a Bilingual (Spanish/English) Patient Service Representative (PSR) to greet, register and assist patients upon arrival. The role includes verifying patient information, scheduling appointments and resolving concerns with compassion.

The position requires a High School Diploma and 1 year of healthcare experience, plus excellent communication and phone etiquette. Work is onsite in The Bronx, with a Monday–Friday schedule and occasional Saturday coverage.

Qualifications

• High School Diploma required.
• 1 year of healthcare experience.
• Bilingual English/Spanish required.
• Excellent communication skills and ability to provide exceptional patient experience.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet and register patients and visitors.
• Verify and record patient information.
• Provide information, support, encouragement and assistance to patients and families.
• Schedule appointments and resolve patient concerns.
• Maintain waiting room and deliver compassionate service.

Skills

Bilingual English/Spanish

Excellent communication skills

Phone etiquette

Education

High School Diploma

Job description

Job Description

Position summary

We are currently hiring Bilingual (Spanish/English) TEMP to PERM Patient Service Representatives (PSR). The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.

Minimum Qualifications

• High School Diploma required
• 1 year of healthcare experience.
• Bilingual English/Spanish required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Starting Compensation: Minimum: $18.75/hour; Maximum: $18.75/hour

Work Environment Type, Location, and Schedule

Applicants must be comfortable working onsite, based out of The Bronx and have availability to commit to a schedule of 40 hours per week, working Monday through Friday with E/O Saturday or Tuesday through Saturday- 8:00 am to 5:00 pm.

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

UHP is an equal opportunity employer.

M/F/D/V.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.