Bilingual Patient Advocate & Experience Champion

University of Southern California; Arcadia (CA); On-site; USD 63,000 - 98,000; Full time

Job summary

The University of Southern California Arcadia Hospital seeks a Patient Advocate to extend the clinical care team by identifying and resolving communication and cultural barriers using advocacy skills. This role will educate and influence staff to meet patient expectations and empower LEP patients and families to participate actively in improving their care experience.

Alongside leadership collaboration, the advocate will develop patient education materials and contribute to patient-centered

Qualifications

• Able to communicate in writing in both languages.
• Demonstrated interpersonal, communication and customer service skills.
• Ability to establish and maintain effective working relationships with physicians, managers, staff, and volunteers.

Responsibilities

• Identify and resolve communication and cultural barriers using advocacy skills.
• Manage patient expectations, educate, and influence service behaviors with staff and providers.
• Advocate to empower Limited English Proficient (LEP) patients and families, collaborating with leadership.
• Develop education materials and assist with patient-centered policies.
• Make recommendations to drive service excellence.

Skills

Interpersonal communication

Customer service

Bilingual English/Chinese or English/“

Education

High School or equivalent

Job description

The University of Southern California Arcadia Hospital seeks a Patient Advocate to extend the clinical care team by identifying and resolving communication and cultural barriers using advocacy skills. This role will educate and influence staff to meet patient expectations and empower LEP patients and families to participate actively in improving their care experience.

Alongside leadership collaboration, the advocate will develop patient education materials and contribute to patient-centered