Bilingual Patient Access Specialist

HealthNet, Inc.; Indianapolis (IN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision coverage

Disability insurance

Health Savings Account

Flexible Spending Account

Life Insurance

401k match

Paid time off

Tuition reimbursement

Employee referral program

Job summary

HealthNet, Inc. is seeking a Patient Access Specialist at Martindale Brightwood Health Center in Indianapolis to greet patients, triage needs, and schedule visits. This role ensures accurate registrations, provides directions, and aids transportation arrangements through insurance providers.

The position requires strong interpersonal and communication skills, Spanish bilingual ability, and comfort handling high call volumes in a fast-paced clinic environment.

Qualifications

• High School Diploma or equivalent required.
• Bilingual in Spanish.
• Current or prior experience with medical practices and insurance providers is a plus.
• Knowledge of medical coding; ICD-10; CPT coding experience preferred.

Responsibilities

• First point of contact with patients, receives initial phone call from patient and/or referring Provider via telephone.
• Assesses patients’ needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately.
• Accurately completes registrations and pre-registrations for patients.
• Schedules patient appointments.
• Provides directions to health center locations.
• Provides direction to schedule transportation through patients’ insurance provider if needed.
• Provides patients with educational materials, written and/or verbal excluding clinical information.
• Collects, completes and data enters time audits for patient’s visits and no shows.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Call handling

Problem solving

Insurance interpretation

Medical terminology

Bilingual Spanish

Education

High school diploma or equivalent

Job description

HealthNet, Inc. is seeking a Patient Access Specialist at Martindale Brightwood Health Center in Indianapolis to greet patients, triage needs, and schedule visits. This role ensures accurate registrations, provides directions, and aids transportation arrangements through insurance providers.

The position requires strong interpersonal and communication skills, Spanish bilingual ability, and comfort handling high call volumes in a fast-paced clinic environment.