Bilingual Patient Access & Scheduling Agent

La Clinica del Pueblo; Hyattsville (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

La Clinica del Pueblo is seeking a Contact Center Agent in Hyattsville, MD. The role is crucial for providing exceptional patient experiences across various communication channels. Candidates should possess bilingual proficiency in English and Spanish, as well as strong communication skills.

The position requires managing calls, educating patients, and scheduling appointments, while leveraging EHR systems. Applicants should have customer service experience, preferably in healthcare, and a commitment to equity and patient-centered service.

Qualifications

• Minimum 2 years of customer service and/or call center experience.
• Healthcare experience required; FQHC experience preferred.
• Understanding of insurance and HIPAA regulations.

Responsibilities

• Manage inbound calls, chats, texts, and portal messages across channels.
• Assist patients with scheduling, rescheduling, and canceling appointments.
• Document call details accurately in the EHR system.

Skills

Bilingual proficiency in English and Spanish

Strong communication and customer service skills

Knowledge of EHR systems

Insurance enrollment knowledge

Education

High school diploma or GED

Associate degree preferred

Job description

La Clinica del Pueblo is seeking a Contact Center Agent in Hyattsville, MD. The role is crucial for providing exceptional patient experiences across various communication channels. Candidates should possess bilingual proficiency in English and Spanish, as well as strong communication skills.

The position requires managing calls, educating patients, and scheduling appointments, while leveraging EHR systems. Applicants should have customer service experience, preferably in healthcare, and a commitment to equity and patient-centered service.