Bilingual Patient Access Representative

New Horizons Healthcare; Roanoke (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a compassionate and community-focused healthcare provider as a Bilingual Patient Access Representative. This role is vital for ensuring seamless patient interactions in a busy medical office environment. You will leverage your excellent customer service skills to assist patients from diverse backgrounds, manage appointment scheduling, and handle insurance verifications. Be part of a team that prioritizes high-quality, culturally competent care while enjoying benefits like loan forgiveness plans and comprehensive health insurance. If you are passionate about making a difference in healthcare, this opportunity is for you.

Benefits

Loan forgiveness plan

Medical, dental and vision insurance

Generous paid time off

10 Company paid holidays

Continuing education

Life and AD&D insurance

Long-term disability

403(b) retirement account with company match

Qualifications

• Experience in a family practice setting preferred.
• Ability to pass a criminal background check required.

Responsibilities

• Registration and scheduling of patients for medical visits.
• Collecting and posting copays and account payments.
• Answering a high volume of calls on a multi-line phone system.

Skills

Customer Service

Bilingual (English and Spanish)

Communication Skills

Critical Thinking

Education

High School Diploma

1+ years’ experience in Medical Office

1+ years’ experience in customer service

Tools

Electronic Medical Records (EMR)

Multi-line Phone System

Job description

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New Horizons Healthcare (NHH) is seeking a full-time Bilingual Patient Access Representative (PAR), who has excellent customer service skills to perform front office duties in our busy medical office. Experience in a family practice setting with computer skills and experience in electronic medical records is required. Candidate must be team-oriented, with excellent communication skills, and a strong orientation to customer service. The PAR will be expected to interact effectively with patients, staff, and community members from diverse backgrounds.

Position is Monday-Friday 8am-5pm

What We Offer You:

• Loan forgiveness plan(s) (eligibility is based on plan guidelines and approval)
• Medical, dental and vision insurance
• Generous paid time off
• 10 Company paid holidays
• Continuing education
• Life, AD&D, Long-term disability
• 403(b) retirement account with company match
  
  
  

New Horizons Healthcare is a federally qualified health center (FQHC) in Roanoke, Virginia that provides comprehensive primary care, behavioral health, dental care, and pharmacy services for almost 10,000 patients annually. We are a not-for-profit community clinic with a mission to improve access to affordable, high quality, culturally competent, comprehensive primary health care. We offer a sliding fee discount program for those who are uninsured or underinsured. We make sure everything we do is through the lens of humanity – from our commitment to the highest-quality of care to the way we engage with our patients and communities.

RESPONSBILITIES

• Registration and scheduling of new and existing patients for Medical Office visits and other supporting appointments (Labs, Nurse Visits, X-ray, etc.)
• Performs Check-in and Check-out for all appointment types.
• Collecting and posting copays and account payments
• Verifying and updating patient demographic information
• Verifying and updating patient insurance information
• Answering a high volume of calls on a multi-line phone system, addressing those calls as needed or routing as appropriate.
• Other duties as specified by supervisor.
  
  
  

QUALIFICATIONS:

• 1 + years’ experience in Medical Office (preferred, not required)
• 1+ years’ experience in customer service
• EMR/HER experience (preferred)
• Bilingual (required) English and Spanish
• Valid Driver’s License and ability to travel between other locations.
• Ability to pass a criminal background check.
  
  
  

The Star qualities we would look for in this position would be friendly, reliable, and the ability to demonstrate strong critical thinking and communication skills. Team-oriented philosophy is necessary.

How to Submit Your Application:

• Online: Through our careers page: newhorizonshealthcare.org
• Email: Send a cover letter and resume to: [e-mail]
  
  
  

EEO Policy:

New Horizons Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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