Bilingual Patient Access Representative

All Care Health Center; Council Bluffs (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

All Care Health Center is seeking a full-time Patient Access Representative to be the first contact for patients, providing exceptional customer service, scheduling, and insurance verification. The role requires bilingual skills in English and Spanish, and experience in a healthcare setting is strongly preferred. A comprehensive benefits package and competitive pay starting at $16.50/hour are offered.

Benefits

Medical, Dental and Vision Insurance

Generous time off

Employer paid Life Insurance and Long-Term Disability

401(k) match up to 4%

Public Service Loan Forgiveness Program Eligibility

Additional pay for bilingual (Spanish)

Qualifications

• At least one year of customer service experience; healthcare setting preferred.
• Basic knowledge of computer systems required.

Responsibilities

• Provide exceptional customer service through phone and face-to-face interactions.
• Register patients and verify insurance eligibility.
• Collect fees and perform appointment reminder calls.

Skills

Bilingual in English and Spanish

Customer service

Data entry

Job description

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

We offer a comprehensive benefits package, including:

• Medical, Dental and Vision Insurance;
• Generous time off including:
• Employer paid Life Insurance and Long-Term Disability;
• 401(k) match up to 4%, and more!
• Additional pay for bilingual (Spanish)
• Public Service Loan Forgiveness Program Eligibility

POSITION OVERVIEW

The Patient Access Representatives is the first contact with patients both by telephone as well as in person and provide exceptional customer service through scheduling, registration, insurance verification, collection of payments and investigation of patient billing discrepancies.

SCHEDULE AND PAY

This is a full-time (40 hour) position.

Clinic Open: Monday – Thursday 8AM - 7PM, Friday 8AM – 5PM, and Saturday 8AM – 12PM. Scheduling needs will be discussed during interview. The pay depends on experience and starts at $16.50/hour.

DUTIES

• Provides exceptional customer service through face to face or phone interactions with all patients and members of the work team to effectively gather accurate information to complete tasks and facilitate patient flow and care.
• Accurately and efficiently register patients and verify insurance eligibility
• Collect nominal fees, insurance copays and account balance payments from patients
• Aids with internal & external incoming calls, and transfer to the appropriate departments.
• Monitor the waiting room area to be sure patients and visitors are assisted in timely manner.
• Responsible to complete appointment reminder/confirmation calls per clinic specifications for future appointments.
• Assist with updating and obtaining sliding fee information according to ACHC guidelines.
• Audit accuracy of account type and update as appropriate based on daily input.
• Collaborates with nursing team and providers to coordinate appointments to meet patient’s needs.

QUALIFICATIONS

• Bilingual in both English and Spanish
• At least one year customer service experience; healthcare setting strongly preferred
• Basic knowledge of computer systems and data entry skills

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity orexpression, veteran status, or any other status protected under applicable law.

This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at [phone].