Bilingual Patient Access - Phone Scheduling Representative - Remote PT

elevateent; Town of Florida (NY); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Growth opportunities

Job summary

elevateent is seeking a tech-savvy Medical Scheduler to join our Otolaryngology practice. You will manage patient appointments, assist with online scheduling, and respond to inquiries by phone and email while ensuring smooth check-in and registration processes.

You will need strong communication, attention to detail, and experience with EMR and scheduling tools. A friendly, professional demeanor and dedication to patient care are essential for success.

Qualifications

• Excellent communication skills and a strong attention to detail.
• Experience using electronic medical records (EMR) and scheduling software.
• Friendly, professional demeanor with a patient-focused approach.

Responsibilities

• Schedule and confirm patient appointments.
• Assist with online appointment system and patient registration.
• Answer patient inquiries via phone and email.
• Support patient check-in and registration processes.
• Maintain accurate and up-to-date patient records.
• Provide outstanding customer service to enhance patient experience.

Skills

Communication skills

Customer service

Detail-oriented

Phone & email support

Education

High school diploma or equivalent

Tools

EMR software

Scheduling software

Job description

We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for supporting our patients with the online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology,

Required Education and Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.