Bilingual Passenger Service Agent - Airport Part-Time

Menzies Aviation; Leeds (MD); On-site; USD 12,000 - 21,000; Part time

Benefits offered by this job

Flexible schedule

Weekend shifts

Job summary

Menzies Aviation is seeking a part-time BWI Passenger Service Agent to assist passengers at the Baltimore/Washington International Airport. The role requires bilingual Spanish-English skills, customer service excellence, and ability to work on-site at Baltimore, MD 21240.

Rate is $15 USD per hour with weekend and holiday shifts possible. The agent will assist with check-ins, verify documents, answer questions, and guide passengers through the gate process while adhering to safety guidelines and

Qualifications

• Must be at least 18 years old.
• Must have a current valid US driver’s license.
• Ability to read, write and speak English.
• Computer skills are required to operate in the ticketing environment.
• Must be able to stand for long periods of time at the counter or gate.
• Must pass FBI background check and obtain US Customs seal.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and other issues.
• Host self-service kiosks and verify documents prior to boarding.
• Interpret identification labels and baggage routing tags.
• Keep work areas organized (check-in, lobby, gate, baggage).
• Make announcements and handle seating assignments as needed.

Skills

Bilingual Spanish-English

Customer service

Computer skills

Physical endurance

Job description

Menzies Aviation is seeking a part-time BWI Passenger Service Agent to assist passengers at the Baltimore/Washington International Airport. The role requires bilingual Spanish-English skills, customer service excellence, and ability to work on-site at Baltimore, MD 21240.

Rate is $15 USD per hour with weekend and holiday shifts possible. The agent will assist with check-ins, verify documents, answer questions, and guide passengers through the gate process while adhering to safety guidelines and