Bilingual Parts Specialist: Customer & Tech Support

O'Reilly Auto Parts; Albany (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Albany, Georgia is seeking a Parts Specialist to provide high-level service to customers. The ideal candidate will effectively assist both retail and installer clients, multitask between phone and in-store service, and handle customer complaints professionally. A strong knowledge of automotive parts is desired, along with excellent customer service skills. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts and cataloging.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist managers and/or installer service specialists as needed.
• Resolve customer complaints in a friendly manner.
• Perform various in-store services for customers.

Skills

Outstanding customer service

Multitasking

Ability to match alphanumeric sequences

Education

ASE certification

Tools

Automotive parts knowledge

Job description

O'Reilly Auto Parts in Albany, Georgia is seeking a Parts Specialist to provide high-level service to customers. The ideal candidate will effectively assist both retail and installer clients, multitask between phone and in-store service, and handle customer complaints professionally. A strong knowledge of automotive parts is desired, along with excellent customer service skills. The position offers competitive wages, benefits, and opportunities for career growth.