Bilingual Parts Specialist — Customer Service & Tech Support

O'Reilly Auto Parts; Blair Township (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k and stock plan

Health, dental, and vision insurance

Wellbeing programs

Education assistance

Career growth

Job summary

O'Reilly Auto Parts in Blair Township, MI is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management. Bilingual candidates are encouraged to apply and will greet customers, assist with merchandise selection, and handle day-to-day store operations.

You will also process transactions, manage returns, address complaints, and participate in image making, stock updates, and on-site services as trained.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail and installer customers and assist in selecting merchandise.
• Promote and follow company customer service programs.
• Process cash, checks, and credit card transactions securely.
• Handle exchanges and returns per policy.
• Resolve customer complaints professionally.
• Assist with store operations, stocking, and planogram updates.
• Provide in-store services (e.g., wipers, batteries, headlights) as trained.
• Occasionally drive a delivery vehicle if needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts in Blair Township, MI is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management. Bilingual candidates are encouraged to apply and will greet customers, assist with merchandise selection, and handle day-to-day store operations.

You will also process transactions, manage returns, address complaints, and participate in image making, stock updates, and on-site services as trained.