Bilingual Parts Specialist: Customer Service & Tech

O'Reilly Automotive Stores; Kalkaska (MI); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Paid time off

401k plan

Medical/Dental/Vision insurance

Tuition assistance

Job summary

O'Reilly Auto Parts seeks a Parts Specialist in Kalkaska, MI, to deliver high-level service to retail and installer customers and support store management with tasks. Bilingual candidates are encouraged to apply, with responsibilities spanning customer care, parts lookup, pricing, and related upsells.

The role includes handling cash and credit transactions, exchanges/returns, and daily store operations, plus occasional delivery duties as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Support managers and installer service specialists for professional customers.
• Answer store calls, look up parts, quote prices, and promote related items.
• Process exchanges/returns and handle cash/credit transactions.
• Address and resolve customer complaints in a friendly manner.
• Performstore image maker and planogram updates, stocking shelves, and cleaning.
• Assist with stock counts, returns, and daily ops.
• Operate store equipment after training.
• Provide in-store services per state/local laws (e.g., install wipers, test batteries).
• Occasionally drive a delivery vehicle as needed.

Skills

Customer service

Multitasking

Automotive parts knowledge

Spanish language

Education

ASE certification

Job description

O'Reilly Auto Parts seeks a Parts Specialist in Kalkaska, MI, to deliver high-level service to retail and installer customers and support store management with tasks. Bilingual candidates are encouraged to apply, with responsibilities spanning customer care, parts lookup, pricing, and related upsells.

The role includes handling cash and credit transactions, exchanges/returns, and daily store operations, plus occasional delivery duties as needed.