Bilingual Parts Specialist: Customer Service & Growth

O'Reilly Automotive; Winfield (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Paid Time Off

Tuition Educational Assistance

Stock Purchase Plan

Job summary

O'Reilly Auto Parts in Winfield, AL is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management. You will greet customers, help them choose parts, assist professionals, and process transactions with accuracy.

Bilingual candidates are encouraged to apply, including Spanish speakers. The role involves daily stocking, returns, and occasional vehicle deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Promote and follow company customer service programs.
• Greet customers and assist them in selecting merchandise.
• Assist professional customers as needed and directed.
• Process exchanges and returns per policy and procedure.
• Handle cash, checks, and card transactions accurately.
• Address and resolve customer complaints in a friendly manner.
• Perform daily store tasks including stocking and planogram updates.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Attention to detail

Alphanumeric matching

Education

ASE certification

Tools

Cataloging system

Job description

O'Reilly Auto Parts in Winfield, AL is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management. You will greet customers, help them choose parts, assist professionals, and process transactions with accuracy.

Bilingual candidates are encouraged to apply, including Spanish speakers. The role involves daily stocking, returns, and occasional vehicle deliveries as needed.