Auto Parts Specialist: Customer Service & In-Store Tech

O'Reilly Auto Parts; Hartselle (AL); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer contributions

Health, dental, vision insurance

Tuition assistance

Career growth opportunities

Discounts

Job summary

O'Reilly Auto Parts in Alabama is hiring a Parts Specialist to deliver high level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support store management in daily tasks.

You may handle store calls, process transactions, returns, and warranties, and contribute to inventory, planograms, and occasional deliveries. Bilingual candidates are encouraged to apply, and training will be provided.

Qualifications

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Responsibilities

• Greet retail customers and assist them in selecting merchandise.
• Support managers and installer service specialists with professional customers.
• Answer store phone calls, look up parts, quote prices, and upsell related items.
• Process exchanges and returns per company policy.
• Maintain cash drawer and process payments accurately.
• Update planograms and perform daily stock/receiving tasks.
• Operate test equipment after training and complete in-store services.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Bilingual

Job description

O'Reilly Auto Parts in Alabama is hiring a Parts Specialist to deliver high level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support store management in daily tasks.

You may handle store calls, process transactions, returns, and warranties, and contribute to inventory, planograms, and occasional deliveries. Bilingual candidates are encouraged to apply, and training will be provided.