Bilingual Parts Specialist — Customer Service & Growth

O'Reilly Automotive Stores, Inc.; Boonville (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Job summary

O’Reilly Auto Parts in Boonville, NC, is seeking a Parts Specialist to provide high-level service to retail and installer customers. You will assist store management, handle transactions, returns, and product recommendations while supporting efficiency and sales initiatives.

Candidates with bilingual ability are encouraged. The role emphasizes teamwork, coverage of phone inquiries, and participation in company training programs to ensure excellent customer experiences.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Able to multitask, handling in-store and phone interactions simultaneously.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist professionals and installers as needed.
• Process transactions, returns, and exchanges per policy.
• Support store management with daily tasks and image/planogram updates.
• Perform in-store services and operate related equipment when trained.

Skills

Customer service

Multitasking

Bilingual (Spanish)

Education

ASE certification

Job description

O’Reilly Auto Parts in Boonville, NC, is seeking a Parts Specialist to provide high-level service to retail and installer customers. You will assist store management, handle transactions, returns, and product recommendations while supporting efficiency and sales initiatives.

Candidates with bilingual ability are encouraged. The role emphasizes teamwork, coverage of phone inquiries, and participation in company training programs to ensure excellent customer experiences.