Bilingual Paint & Retail Customer Specialist

Sherwin-Williams; Forest (VA); On-site; USD 20,664 - 27,552; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist for Store #5028 in Forest, VA. The role involves assisting wholesale and retail customers, answering questions, recommending solutions, and processing sales with accuracy while maintaining store standards.

You will work to resolve customer concerns, stay current with product features, and help achieve store sales goals in a fast-paced environment, with a focus on service excellence.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a “meets expectations” rating and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales experience

Bilingual English/Spanish

Education

High School diploma

GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist for Store #5028 in Forest, VA. The role involves assisting wholesale and retail customers, answering questions, recommending solutions, and processing sales with accuracy while maintaining store standards.

You will work to resolve customer concerns, stay current with product features, and help achieve store sales goals in a fast-paced environment, with a focus on service excellence.