Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Medford (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

The Sherwin-Williams Company in Medford, OR is seeking a Customer Service Specialist who helps customers select paints and related products, answers questions, and resolves issues to ensure superior satisfaction while upholding store standards.

You will process sales, assist in person and by phone, stock shelves, tint and mix products, support deliveries, and pursue monthly, quarterly, and yearly sales goals. Bilingual English/Spanish abilities and a flexible schedule are preferred.

Qualifications

• Must be 18 years or older.
• Authorized to work in the country without sponsorship.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams staff must have a

Responsibilities

• Provide excellent sales service to customers.
• Assist customers in person and by phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products according to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English fluency

Spanish fluency

Customer service orientation

Cash handling

Teamwork

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

The Sherwin-Williams Company in Medford, OR is seeking a Customer Service Specialist who helps customers select paints and related products, answers questions, and resolves issues to ensure superior satisfaction while upholding store standards.

You will process sales, assist in person and by phone, stock shelves, tint and mix products, support deliveries, and pursue monthly, quarterly, and yearly sales goals. Bilingual English/Spanish abilities and a flexible schedule are preferred.