Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Durham (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Durham, NC is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to ensure satisfaction and drive store sales.

The role requires providing accurate transactions, maintaining product knowledge, handling deliveries as needed, and performing duties safely while complying with company policies.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must lift up to 50 lbs and occasionally up to 70 lbs.
• Must be available to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Retail sales

Education

High School diploma or GED

Tools

POS systems

Tinting equipment

Delivery loading equipment

Job description

Sherwin-Williams in Durham, NC is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to ensure satisfaction and drive store sales.

The role requires providing accurate transactions, maintaining product knowledge, handling deliveries as needed, and performing duties safely while complying with company policies.