Bilingual Paint & Coatings Customer Service Pro

Sherwin Williams; Willow Grove (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert guidance on paints and coatings, process sales and returns, and resolve service issues in English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks, and build strong customer relationships while growing product knowledge in a culture that values diversity

Qualifications

• Fluent in English and Spanish to communicate with customers.
• Experience in customer service or retail environment.
• Ability to process sales and returns accurately.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert guidance on paints and coatings.
• Process sales and returns and resolve service issues.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.
• Build strong customer relationships and grow product knowledge in a diverse, innovative culture.

Skills

Bilingual English/Spanish

Customer service

Sales processing

Product knowledge

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. You will engage customers in-store and by phone, provide expert guidance on paints and coatings, process sales and returns, and resolve service issues in English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks, and build strong customer relationships while growing product knowledge in a culture that values diversity