Bilingual Customer Service Pro — Paint & Coatings

Sherwin Williams; Ashland (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team in-store and over the phone. You will provide expert guidance on paints and coatings, process sales and returns, and resolve service issues in English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships and growing product knowledge in a diverse, innovative environment.

Qualifications

• Must be bilingual in English and Spanish.
• Previous customer service experience preferred.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns; resolve service issues.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual (English/Spanish)

Customer service

Job description

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team in-store and over the phone. You will provide expert guidance on paints and coatings, process sales and returns, and resolve service issues in English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships and growing product knowledge in a diverse, innovative environment.