Bilingual Paint & Coatings Customer Experience Pro

Sherwin Williams; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 46,000; Full time

Job summary

Sherwin-Williams seeks a bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships while growing your product

Qualifications

• Bilingual English/Spanish required.
• Experience in customer service is preferred.
• Ability to process sales and returns accurately.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns efficiently.
• Resolve service issues in English and Spanish.

Skills

Bilingual English/Spanish

Customer service

In-store support

Sales processing

Job description

Sherwin-Williams seeks a bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships while growing your product