Bilingual Outreach & Intake Navigator

Maximus; West Chatsworth (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Maximus is seeking a qualified candidate in California to support intake and eligibility processes for various social programs. You will handle referrals via calls, email, and other channels, screen applications, and maintain case data in multiple systems.

The role requires strong communication, a basic understanding of program resources, and a willingness to travel locally as needed. The ideal candidate has 0-6 months of customer service experience, is bilingual in English and Spanish, and

Qualifications

• High school diploma or GED required and 0-6 months of relevant professional experience or an equivalent combination of education and experience.
• Reliable transportation and valid automobile insurance; valid CA Driver's License.
• Knowledge of the local community; willing and able to travel throughout local counties; mileage reimbursed.
• Fluency in threshold languages (English and Spanish).
• Six months of customer service experience.
• Presentation and/or public speaking experience preferred.

Responsibilities

• Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
• Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
• Perform initial eligibility screening for services using defined criteria and procedures.
• Review and screen applications and supporting documentation for completeness and accuracy.
• Enter, update, and maintain application, intake, and case information in applicable databases and systems.
• Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
• Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
• Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
• Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
• Determine urgency and sensitivity of incoming matters and route or escalate appropriately.
• Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process

Skills

Bilingual English/Spanish

Customer service experience

Public speaking/presentation

Education

High school diploma or GED

Job description

Maximus is seeking a qualified candidate in California to support intake and eligibility processes for various social programs. You will handle referrals via calls, email, and other channels, screen applications, and maintain case data in multiple systems.

The role requires strong communication, a basic understanding of program resources, and a willingness to travel locally as needed. The ideal candidate has 0-6 months of customer service experience, is bilingual in English and Spanish, and