Bilingual Outbound Enrollment Agent

Lever, Inc.; Miami (FL); Remote; USD 19,000 - 26,000; Full time

Job summary

Five Star Solutions is seeking bilingual outbound enrollment agents to support a healthcare enrollment program. This remote, scripted outbound role targets health-plan members for understanding and enrollment in available programs.

The position offers English/Spanish fluency requirements, remote work, and a pay rate of $17 per hour with a $1 differential for nights and weekends, plus incentives.

Qualifications

• Experience in outbound calling or enrollment preferred.
• Fluent in English and Spanish.
• Able to work remotely with a structured schedule.
• Proven ability to follow scripts and enroll members.

Responsibilities

• Make outbound calls to eligible members using dialer.
• Follow scripts and enrollment procedures.
• Explain benefits and enrollment opportunities clearly.
• Document call outcomes and enrollment activity.
• Protect privacy and comply with regulations.
• Navigate Salesforce CRM and other systems while talking with members.
• Meet quality, productivity, and enrollment goals.

Skills

Outbound calling

CRM systems

Bilingual English/Spanish

Customer service

Active listening

Documentation

Remote work

Tools

Salesforce

Job description

Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.
• Must be able to Speak, Read, & Write fluently in English & Spanish

$17 - $17 an hour

Pay $17/hr with $1 differential for nights and weekends + incentives

Hours: Monday–Friday between 10:30 AM–9:00 PM Eastern Time with 1 Saturday per month

Paid Training - typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.