Bilingual Order Processor & Client Support Specialist

Jobtailor; Nevada (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a detail‑oriented customer service/order processing professional to act as the first point of contact for clients. You will handle inquiries via phone, email, and text, resolve issues, and maintain strong relationships through proactive communication.

The role requires bilingual English/Spanish capabilities, 2+ years of related experience, and proficiency with Salesforce and MS Office. Collaboration with cross‑functional teams is essential for timely service delivery.

Qualifications

• 2+ years in order processing, customer service, or call center roles.
• Requires high school diploma or GED; additional coursework or degree preferred.
• Bilingual English/Spanish required.
• Proficient in MS Office (Excel, Word, PowerPoint, Teams) and Salesforce experience.
• Strong service skills, empathy, urgency, and professionalism.

Responsibilities

• Accurately create and process service work orders in our system.
• Serve as the first point of contact for client inquiries via phone, email, and text.
• Resolve client and resident issues or escalate as needed.
• Build and maintain strong client relationships with timely updates and professional support.
• Work with branch operations to support scheduling changes, updates, and delivery.

Skills

Bilingual English/Spanish

Order processing

Customer service

Multitasking

Communication

Professional demeanor

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office Suite

Salesforce

Job description

Jobtailor is seeking a detail‑oriented customer service/order processing professional to act as the first point of contact for clients. You will handle inquiries via phone, email, and text, resolve issues, and maintain strong relationships through proactive communication.

The role requires bilingual English/Spanish capabilities, 2+ years of related experience, and proficiency with Salesforce and MS Office. Collaboration with cross‑functional teams is essential for timely service delivery.