Bilingual Operations Manager

Molly Maid; Skokie (IL); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Paid time off (PTO)

Holiday pay

Company car + gas/insurance

Performance bonus program

Training

No nights/weekends/holidays

Branded clothing

Job summary

Molly Maid of Chicago North Shore in Skokie, IL is seeking an Operations Manager to run the daily office and support our field teams while upholding customer satisfaction and professionalism.

This full-time role offers a base pay of $27-$31 per hour, a bonus program after 90 days, PTO, a company car, and a stable schedule with no nights or weekends.

Qualifications

• Legally authorized to work in the United States.
• Bilingual English/Spanish is required.
• Prior office, customer service, or operations experience highly preferred, including leading teams and training.
• Complete a background check.
• Valid Illinois Driver's License.
• Availability Monday–Friday, 7:30am–5:00pm.

Responsibilities

• Run the daily office and support our field teams while upholding customer satisfaction and professionalism.
• Promote our culture and team; energize the group and lead by example.
• Manage the schedule, route changes, and call-offs to keep appointments on track.
• Perform onsite customer estimates using our sales system and cleaning quality knowledge.
• Conduct quality checks to ensure every clean meets our standard.
• Own the customer relationship through calls, email and other channels; resolve concerns promptly.
• Provide ongoing coaching, support, and accountability to office and field staff.
• Handle interviews, payroll prep, invoicing, inventory, and other office operations.

Skills

Bilingual English/Spanish

Office management

Operations experience

Customer service

Team leadership

Job description

Operations Manager

Molly Maid of Chicago North Shore - Skokie, IL

Would you like a new career where you get training and have an opportunity to advance? Our amazing team is looking for a new Office Manager!

• $27-$31/hr base rate, depending on experience
• EARN MORE with our performance bonus program(after 90-day probationary period)
• Full-Time Position. No nights, weekends, or holidays!
• Paid Time Off (PTO) and Holiday Pay (after 90-day probationary period)
• Company Car + Gas/Insurance Provided
• Bilingual English/Spanish is REQUIRED
• Prior office or operations experience HIGHLY preferred!

As an Operations Manager for Molly Maid, you are a key team member in operations. You are responsible for running the daily office and supporting our field teams while upholding our commitment to customer satisfaction and professionalism.

• Promote our culture and team - Culture is extremely important in this organization. Embrace our culture of teamwork, hold others accountable, lead by example, and let your positive attitude energize the team.
• Run the day - Manage the schedule, route changes, and call-offs so every customer's appointment stays on track.
• Perform onsite customer estimates - Use our proven sales system and your knowledge of cleaning quality to provide bullet‑proof price estimates.
• Perform quality checks - Visit customer homes to make sure every clean meets our standard.
• Own the customer relationship - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.Answer calls, texts, and emails; resolve problems fast and save the ones thinking about leaving.
• Support our team - Providing ongoing coaching, support, and accountability to our office and field staff so they can do their jobs well.
• Jump in - Handle interviews, payroll prep, invoicing, inventory, and whatever else keeps the office running smoothly.

We provide:

• Paid, hands‑on training on our systems and process
• A company car during the workday so you don't have to put miles on your own (gas and insurance included)
• Branded and comfortable clothing
• A stable and consistent working schedule
• A fun culture where success is celebrated as a team

Our franchise has served Chicago's North Shore for 25+ years and continues to grow. This role is perfect for someone who wants ownership over their day and a real seat at the table.

Job Requirements:

• Legally authorized to work in the United States
• Bilingual English/Spanish is required
• Prior office, customer service, or operations experience highly preferred, including : leading teams, managing day‑to‑day operations, recruiting, and training
• Complete a background check
• Valid Illinois Driver's License
• You are available to work Monday through Friday, 7:30am to 5:00pm.

This job will be a great fit for you if…

• You feel energized solving problems and talking with customers.
• You can 'work with anyone' and get along well with different types of people.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology.
• You have strong interpersonal, oral, and written communication skills.
• You are reliable and self‑motivated.
• You can think on your feet and make a good call without waiting to be told what to do.
• You lead by example - you're not afraid to jump in and do the work yourself.
• You hold yourself and the people around you to a high standard.
• You can multi‑task, prioritize, and manage time effectively.

You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which may vary among franchise owners. KAT MM LLC dba Molly Maid of Chicago North Shore is an equal opportunity employer.