Office Manager

Molly Maid; Downers Grove (IL); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Paid time off

Consistent schedule

Fun team culture

Training on operational systems

Job summary

Molly Maid is looking for an Operations/Office Manager in Downers Grove, Illinois. This full-time position offers a chance to lead a team and ensure customer satisfaction while enjoying a consistent work schedule with no nights or weekends.

The ideal candidate will have experience managing teams, strong communication skills, and a positive attitude. Join Molly Maid to support customer joy and team success!

Qualifications

• Legally authorized to work in the United States.
• Willingness to complete a background check.
• Proven experience in recruiting, training, customer service, or office management.

Responsibilities

• Grow and retain customers through effective communication.
• Drive team engagement and support to meet goals.
• Interview, hire, and train new staff.

Skills

Customer service

Management

Communication skills

Organizational skills

Microsoft Office

Bilingual (English/Spanish)

Education

2-3 years of experience in relevant fields

Job description

Would you like a career where you get training and have an opportunity to advance? Would you like to control how much money you get paid each week?

As an Operations / Office manager you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Ready to join a company and a team that will support you? Apply today – Molly Maid is ready for you!

Prior customer service, management, and cleaning experience or equivalent experience with the ability to learn quickly!

This job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and can effectively manage a variety of situations on a day-to-day basis. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, highly trained programs, commercial grade equipment and supplies, and our unique culture. Once you’ve enjoyed training in the Molly Maid process, you’ll provide support to the teams that will deliver exceptional service customers.

Full-time. No nights. No weekends. No holidays.

We Provide

• Training on the Molly Maid Model
• Training on our operational systems
• Branded comfortable clothing
• A stable and consistent working schedule
• A fun culture where success is celebrated as a team

If you like working as a team, supporting others, and growing in a career, APPLY NOW!

Benefits & Pay

The pay range for this position is $22-$28 an hour plus bonus opportunities and is dependent on experience.

• Earn paid time off weekly, up to 10 days per year
• Earn one day of sick time off for every 8 weeks worked

Responsibilities

As an Office / Operations Manager, you will be responsible for:

• Operational tasks - Grow and retain customers by creating connections with strong written and verbal communication skills.
• Perform marketing and sales – Drive team engagement and follow through on processes to meet set goals.
• Build our culture and team – Interview, hire, and train individuals to exceed customer expectations and enhance the work environment.
• Be a brand ambassador – Respond, resolve, and follow-up with customers, schedule estimates and be ready to jump in where needed.

Fit for You?

• You feel at home leading and supporting a team with open communication to deliver an exceptional experience for customers.
• You have a positive disposition and enjoy developing relationships.
• You are comfortable with a computer and technology, especially Microsoft Office.
• You have strong organizational skills, which include setting priorities and executing a plan of action. You thrive in a fast-paced environment.
• You seek to continuously develop as a sales professional.
• You like to work in a variety of environments while getting to know our team and customers.

Job Requirements

Minimum requirements to be considered for this position.

• Legally authorized to work in the United States
• Complete a background check
• 2-3 years of experience in recruiting, training, customer service, or office management or equivalent
• Ability to work Monday through Friday, 8 am to 5 pm
• Bilingual- English/Spanish

Ready for a fresh start where you can be your best?

If that’s you, APPLY TODAY!

If you meet the requirements for this position, our system will schedule you for an interview immediately.

"You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed."