Bilingual Operations Manager

Molly Maid of North Albany and Saratoga; Skokie (IL); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Paid time off after 90 days

Holiday pay after 90 days

Branded apparel

Consistent Monday-Friday schedule

No nights weekends or holidays

Job summary

Molly Maid of Chicago North Shore is seeking a Bilingual Operations Manager to lead daily home-service operations in Skokie, IL. You will ensure teams have the people, information, and support needed to fulfill commitments to customers.

The role is full-time on-site with a Monday–Friday schedule, 7:00 AM–5:00 PM (7:30 AM–4:00 PM most days). A company vehicle and cell phone are provided after probation, with opportunities for growth.

Qualifications

• Fluent English and Spanish (required).
• Prior experience leading employees and daily operations.
• Experience in fast-paced service environments (home services, healthcare, hospitality, etc.) preferred.
• Valid Illinois driver’s license with insurable driving record.

Responsibilities

• Manage schedules, route changes, call-offs, and day-to-day adjustments.
• Lead morning launches and keep teams aligned throughout the day.
• Use CRM and scheduling tools to inform customers and staff.
• Coach, support, and hold staff accountable.
• Assist with payroll, invoicing, inventory, and recruiting tasks.

Skills

Bilingual English/Spanish

Leadership experience

Operations management

Customer service

Tools

CRM systems

Google Suite

Scheduling tools

Job description

Bilingual Operations Manager

Location: 3843 Oakton Street, Skokie, IL 60076, United States

Job ID: PDX_MMOCNS_CFE2D5A7-87B5-4499-ABA6-74BEA6618D72_22038132

Posted: 08/05/2026

$27-$31 per hour base, plus performance-based bonuses

Full-time, on-site | Availability Monday-Friday, 7:00 AM-5:00 PM (7:30 AM-4:00 PM most days)

Company Vehicle | Company Cell Phone

No nights, weekends or holidays

Lead the daily operation of a trusted North Shore home-service business. Each morning, our field teams leave with full schedules and customers relying on us. The Operations Manager ensures they have the people, information, and support needed to deliver on that promise.

What You Will Own

Daily operations

• Manage schedules, route changes, call-offs, and day-to-day adjustments
• Lead morning launches and keep teams aligned throughout the day
• Use CRM and scheduling tools to keep customers and staff informed

Team leadership

• Coach, support, and hold office and field staff accountable
• Assist with recruiting, interviewing, training, and retention
• Maintain a positive culture of ownership, communication, and problem-solving

Customer Experience

• Handle customer calls, texts, and emails professionally
• Resolve issues fully and ensure clear follow-through
• Protect relationships and support repeat business growth

Sales and quality

• Conduct in-home estimates using established pricing and process
• Perform quality checks and coach field teams as needed
• Ensure consistent service standards across all jobs

Administrative support

• Assist with payroll, invoicing, inventory, and recruiting tasks
• Support day-to-day operational needs as required

What We Are Looking For

• Fluent English and Spanish (required)
• Prior experience leading employees and daily operations (required)
• Experience in fast-paced service environments (home services, healthcare, hospitality, restaurants, logistics, property management, etc.) preferred
• Experience with hiring, training, coaching, and accountability
• Strong customer service judgment and communication skills
• Comfort using CRM systems, google suite, scheduling tools, email, and text platforms
• Ability to prioritize and make decisions independently
• Valid Illinois driver’s license and insurable driving record
• Ability to pass a background check (as permitted by law)
• Availability to work on-site Monday-Friday from 7:00 AM to 5:00 PM (7:30-4PM most days).

What We Provide

• $27-$31 per hour, based on experience
• Performance-based bonus program (after 90-day introductory period)
• Paid Time Off and Holiday Pay after 90 days
• Paid, hands-on training in systems, scheduling, estimating, and quality control
• Company vehicle for work-related estimates and inspections (gas and insurance included)
• Company cell phone after 90 days
• Branded apparel
• Consistent Monday-Friday schedule (no nights, weekends, or holidays)
• Direct access to ownership and input into business operations and growth

Equal Opportunity Statement

You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which may vary among franchise owners. KAT MM LLC dba Molly Maid of Chicago North Shore is an equal opportunity employer.

We’ve served Chicago’s North Shore for 25+ years, earned a 4.9-star Google rating from 445+ reviews, and built a long-tenured team. This is our first leadership hire in over a decade.