Bilingual Customer Service Representative/Field Support

Molly Maid; Skokie (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Holiday Pay

Company car during workday

Branded and comfortable clothing

Advancement opportunities

Job summary

Molly Maid in Skokie, IL, is hiring a Bilingual Customer Service Representative to provide customer support and assist field teams. The ideal candidate will have a minimum of two years of customer service experience and will be required to communicate fluently in English and Spanish. The position offers a base pay of $17-$18/hr, with potential earnings above $20/hr based on incentives. Enjoy a full-time, consistent schedule with no nights or weekends required, along with paid time off and opportunities for advancement.

Qualifications

• Minimum 2 years of customer service experience required.
• Legally authorized to work in the United States.
• Valid Driver’s License is essential.

Responsibilities

• Answer phone calls with a smile and book estimates.
• Communicate with customers in a friendly and professional manner.
• Perform onsite customer estimates and quality checks.
• Plan and manage daily route schedule for field staff.

Skills

Bilingual English/Spanish

Customer service

Interpersonal communication

Attention to detail

Job description

Bilingual Customer Service Representative / Field Support

Molly Maid of Chicago North Shore - Skokie, IL

Would you like a new career where you get training and have an opportunity to advance? We are looking for a new Customer Service Representative/Field Support to join our growing team!

• $17-$18/hr base rate based on prior experience and qualifications
• EARN upwards of $20/hr with our attractive incentive program (following a 90-day probationary period)
• Full-Time Position. No nights, weekends, or holidays!
• Paid Time Off (PTO) and Holiday Pay (after 90-day probationary period)
• Bilingual English/Spanish is required
• Minimum 2 years customer service experience required!

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You will be responsible for:

• Growing and retaining customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!
• Communicate with customers in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.
• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team
• Customer Satisfaction – Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

As Field Support for Molly Maid, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for assisting our office in providing field support to our cleaning teams and as a backup for onsite customer estimates.

This includes:

• Perform onsite customer estimates – Use our proven sales system and your knowledge of cleaning quality to provide bullet-proof price estimates.
• Jump in – Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows.
• Performing quality checks – Use our proven checklist to ensure our cleaning staff uphold our Molly Maid standard.
• Preparation and launch of field staff in the morning for their scheduled cleans
• Plan and manage daily route schedule

We provide:

• Proven sales and operations training.
• A company car during the workday so you don’t have to put miles on yours (gas and insurance included).
• Branded and comfortable clothing.
• A stable and consistent working schedule.
• Advancement opportunities – we promote from within.
• A fun culture where success is celebrated as a team.

Job Requirements:

• Legally authorized to work in the United States
• Bilingual English/Spanish is required
• Prior cleaning, sales, or supervisory experience highly preferred
• Complete a background check
• Valid Driver’s License
• You are available to work Monday through Friday, 8:00am to 4:30pm.

This job will be a great fit for you if…

• You feel energized when talking with customers over the phone.
• You can ‘work with anyone’ and get along well with different types of people. You’ll be spending a lot of time as a team working together.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology.
• You have strong interpersonal, oral and written communication skills.
• You are reliable and self-motivated.
• You can multi-task, prioritize, and manage time effectively.