Bilingual Operation Supervisor (IL Sortation Center)

YQN Logistics; Naperville (IL); On-site; USD 72,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k)

PTO

Work visa Sponsorship

Job summary

A leading logistics services firm is seeking a full-time Bilingual Operation Supervisor (English/Mandarin) to oversee daily operations at its sortation center in Naperville, IL. The role involves supervising warehouse associates, ensuring operational efficiency and safety compliance, handling customer concerns, and collaborating with teams for process optimization. Candidates should have over 2 years of experience in distribution center operations and be bilingual for effective communication. The position offers a competitive salary and comprehensive benefits.

Qualifications

• 2+ years of experience in distribution center operation management.
• Strong organizational and problem-solving skills.
• Familiar with warehouse workflows and safety standards.
• Proven ability to drive performance and maintain operational discipline.

Responsibilities

• Supervise daily site operations and team of warehouse associates.
• Monitor loading, unloading, dispatch, and compliance with service timelines.
• Enforce safety protocols and maintain a safe working environment.
• Handle operational exceptions and customer concerns.
• Oversee site facilities and inventory management.
• Prepare daily operational reports and track metrics.
• Collaborate with teams to optimize processes.

Skills

Team leadership

Organization

Problem-solving

Bilingual (English/Mandarin)

Job description

About YQN

YQN is a leading one‑stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, and port of destination services.

About This Role

We are looking for a full‑time Bilingual Operation Supervisor (English/Mandarin) for our sortation center. This role will oversee daily on‑site operations at the sortation station to ensure operation safety, team efficiency, and overall standard workflow. It will lead frontline teams, maintain operational discipline, and proactively resolve on‑site issues to support smooth operations. This role must be able to work on‑site in Fontana, CA, Naperville, IL, or Buford, GA.

Responsibilities

• Supervise a team of warehouse associates for daily site operations, including training, workforce planning, scheduling, and task allocation to ensure smooth operation.
• Monitor loading, unloading, dispatch, and handover processes to ensure compliance with operational standards and service timelines.
• Enforce safety protocols, identify potential risks, and implement corrective actions to maintain a safe working environment.
• Handle operational exceptions, customer concerns, and emergencies in a timely and professional manner.
• Oversee site facilities, equipment, and inventory to ensure proper usage, maintenance, and workplace organization.
• Prepare daily operational reports, track key metrics, and support continuous improvement initiatives.
• Collaborate with cross‑functional teams to optimize processes and improve overall operational efficiency.

Qualifications

• 2+ years of experience in distribution center operation management or a similar role required.
• Strong organizational, coordination, and problem‑solving skills with the ability to manage multiple priorities in a fast‑paced environment.
• Familiar with warehouse workflows, safety standards, and operational best practices.
• Proven ability to lead teams, drive performance, and maintain operational discipline.
• Detail‑oriented, responsible, and execution‑driven mindset.
• Bilingual in English and Chinese for daily communication and reporting.
• Ability to work on‑site and adapt to flexible schedules, including shifts if required.

Work Schedule

Monday to Friday, weekend as needed.

Total Compensation

$72,000 to $100,000 per year.

Benefits

Medical/Dental/Vision Insurance, 401(k), PTO, Work visa Sponsorship.