Bilingual Onsite Supervisor- Creole

Surge Staffing; Manchester (TN); On-site; USD 37,000 - 56,000; Full time

Job summary

Surge Staffing is seeking a Bilingual Onsite Supervisor fluent in English and Creole to meet the temporary help and training needs of a major SURGE client. The role focuses on delivering high-quality service to customers and temporaries, developing business through outstanding customer service, and handling various administrative tasks onsite.

Key responsibilities include supervising staff, monitoring attendance, processing workers' compensation claims, and reconciling vendor invoices.

Qualifications

• High School diploma required.
• Fluent in English and Creole.
• Proven leadership/success in a previous managerial role.
• Exceptional customer service skills and the ability to build/enhance successful business partnerships.
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience.
• Must have great communication and customer service skills.
• Must have administrative skills.
• Experience in performing background checks, I 9, and E Verify.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet.

Responsibilities

• Effectively meeting the temporary help and/or training needs of a major SURGE Client.
• Delivers high quality service to the customer and temporary employees.
• Develops and retains business by providing outstanding customer service.
• Performs a variety of administrative tasks.
• Monitor attendance of employees.
• Process and assist with Workers Compensation claims.
• Reconcile invoices from all vendors.
• Other duties as assigned.

Skills

Bilingual English/Creole

Leadership

Customer service

Communication

Administrative skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Internet

I-9

E-Verify

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Internet

I-9

E-Verify

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The Bilingual Onsite Supervisor (fluent in English and Creole) is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position: 1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs 2) develops and retains business by providing outstanding customer service 3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-site Supervisor may supervise one or more On-site Staffing Specialists.

Work Hours: M-F 7am-4pm

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer service
• Performs a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Fluent in English and Creole
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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