Bilingual Onsite Call Center Specialist – Growth & Support

Transworld Systems Inc.; Norcross (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Benefits package (medical, dental, 401

k retirement matching

Job summary

Transworld Systems Inc. is seeking a Bi-Lingual Customer Service Representative for our Peachtree Corners office. You will handle daily customer requests, document updates, and issue resolution in a dynamic call center setting, with paid training provided during onboarding.

The role requires a high school diploma or GED, excellent communication skills, and the ability to work in a fast-paced team environment. Opportunity for growth and comprehensive benefits are available.

Qualifications

• High School Diploma or GED required or equivalent relevant work experience.
• Prior call center/customer service experience preferred.
• Excellent interpersonal, written, and oral communication skills.

Responsibilities

• Respond to daily customer requests, inquiries, and issues via various communications.
• Document and update systems accurately for each work event.
• Identify root causes and determine resolutions.
• Maintain backups for payment postings; ensure timely follow-up for customer satisfaction.
• Offer and explain value of non-regulated products during on-call conversations.

Skills

Customer service

Attention to detail

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Transworld Systems Inc. is seeking a Bi-Lingual Customer Service Representative for our Peachtree Corners office. You will handle daily customer requests, document updates, and issue resolution in a dynamic call center setting, with paid training provided during onboarding.

The role requires a high school diploma or GED, excellent communication skills, and the ability to work in a fast-paced team environment. Opportunity for growth and comprehensive benefits are available.