Bilingual On‑Site Supervisor — Staffing & Client Support

SURGE Staffing; West Jefferson (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Supportive team environment

Dynamic, fast-paced workplace

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Job summary

Surge Staffing is seeking a bilingual On-Site Supervisor to manage daily staffing operations at our Columbus and West Jefferson locations. You will lead a temporary workforce, ensure excellent client service, and coordinate staffing needs with strong administrative discipline.

Ideal candidates communicate well in English and Spanish, have supervisory or customer service experience, and are proficient with MS Office.

Qualifications

• Must be proficient in both English and Spanish.
• High school diploma or equivalent required.
• 1-2 years of supervisory experience or 3-5 years of customer service experience.
• Staffing, recruiting, human resources, or workforce management experience preferred.
• Proficient in Microsoft Office including Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Serve as the primary on-site contact for the client and temporary workforce.
• Deliver exceptional customer service to both clients and employees.
• Recruit, onboard, and match qualified candidates to meet client staffing needs.
• Monitor employee attendance, punctuality, and overall performance.
• Maintain regular communication with client representatives regarding staffing requirements and workforce concerns.
• Process new hire documentation, including background checks, Form I-9s, and E-Verify.
• Assist with Workers' Compensation claims and employee incident reporting.
• Reconcile vendor invoices and maintain accurate records.
• Complete required administrative tasks and reporting in a timely manner.
• Support employee engagement, coaching, and issue resolution.
• Ensure compliance with company policies, client expectations, and employment regulations.
• Perform additional duties as assigned.

Skills

Bilingual (English/Spanish)

Leadership

Customer service

Communication skills

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Surge Staffing is seeking a bilingual On-Site Supervisor to manage daily staffing operations at our Columbus and West Jefferson locations. You will lead a temporary workforce, ensure excellent client service, and coordinate staffing needs with strong administrative discipline.

Ideal candidates communicate well in English and Spanish, have supervisory or customer service experience, and are proficient with MS Office.