Bilingual Office Assistant - Insurance Admin Support

Elena Pleshakov Insurance and Financial Services, Inc.; Oregon City (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Job summary

State Farm Insurance Agency is seeking a dependable Office Assistant to support daily operations in a structured environment. The role includes administrative tasks, records management, and customer interactions to help licensed team members focus on relationships and policy servicing.

The ideal candidate is bilingual (Russian or Ukrainian), highly organized, detail-oriented, and capable of managing multiple responsibilities with professionalism and teamwork.

Qualifications

• Bilingual: Russian or Ukrainian.
• Excellent organizational and time-management skills.
• Strong attention to detail.
• Professional verbal and written communication.
• Basic computer proficiency, including Microsoft Outlook, Word, and Excel.
• Ability to manage multiple tasks and prioritize deadlines.
• Dependable, punctual, and responsible.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Commitment to maintaining customer confidentiality.

Responsibilities

• Assist the Office Manager with daily administrative responsibilities.
• Maintain organized office records, documents, and electronic files.
• Monitor assigned administrative tasks and ensure timely completion.
• Support team members with document preparation, filing, and follow-ups.
• Maintain accurate records in agency management systems.
• Assist with scanning, uploading, and organizing customer documentation.
• Identify incomplete tasks and communicate outstanding items to the appropriate team members.
• Answer incoming phone calls professionally and courteously.
• Greet customers and visitors.
• Direct customer inquiries to the licensed team member.
• Assist with scheduling customer appointments and policy review meetings.
• Make customer birthday calls to maintain positive relationships.

Skills

Bilingual: Russian/Ukrainian

Organizational skills

Time management

Communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Independent worker

Tools

Outlook

Word

Excel

Job description

State Farm Insurance Agency is seeking a dependable Office Assistant to support daily operations in a structured environment. The role includes administrative tasks, records management, and customer interactions to help licensed team members focus on relationships and policy servicing.

The ideal candidate is bilingual (Russian or Ukrainian), highly organized, detail-oriented, and capable of managing multiple responsibilities with professionalism and teamwork.