Bilingual Office Assistant

Thompson Law; San Antonio (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

FSA

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Thompson Law in Dallas, TX seeks a Bilingual Legal Assistant to join our San Antonio office. You will guide clients through the final stages of personal injury cases, combining administrative tasks with attentive client service.

The role emphasizes bilingual communication (Spanish and English), collaboration with attorneys and paralegals, and handling interactions with insurers and medical providers. A positive, outgoing team player is valued.

Qualifications

• Must be fluent in both Spanish and English.
• At least 2 years of recent employment.
• Customer service experience preferred.
• Understanding of Excel.
• Outgoing personality with teamwork and client interaction.

Responsibilities

• Partner with attorneys and paralegals to craft settlements that are fair and beneficial.
• Act as the primary contact for insurance adjusters to expedite payment processes.
• Work with medical providers and lien holders to settle bills, ensuring clients’ financial ease.
• Maintain continuous communication with clients, providing updates and fostering a positive experience throughout the closure of their case.
• Help amplify the firm's presence by obtaining social media reviews and recommendations from clients.
• Complete various administrative tasks to close client files efficiently and effectively.

Skills

Bilingual Spanish/English

Customer service experience

Teamwork

Excel

Job description

One of our portfolio companies, Thompson Law, which is a nationally growing personal injury firm based in the Oak Lawn area of Dallas, seeks a Bilingual Legal Assistant to join the team at our San Antonio, TX office!

The Position:

As the Legal Assistant, you become the champion of our clients' experience during the crucial final stages of their personal injury cases. Your role is to be the beacon of hope and the guide they rely on, leaving a lasting impression that meets and exceeds their expectations. This position is a perfect blend of operational responsibilities and customer service, requiring both administrative skills and a personable approach.

Responsibilities:

• Partner with attorneys and paralegals to craft settlements that are fair and beneficial.
• Act as the primary contact for insurance adjusters to expedite payment processes.
• Work with medical providers and lien holders to settle bills, ensuring our clients’ financial ease.
• Maintain continuous communication with clients, providing updates and fostering a positive experience throughout the closure of their case.
• Help to amplify our firm's presence by obtaining social media reviews and recommendations from clients.
• Complete various administrative tasks to close client files efficiently and effectively.

Qualifications:

• REQUIRED: Must be fluent in both Spanish and English.
• 2+ years of recent employment.
• Preferred: 1+ years of experience- Customer Service, Client Services, or Hospitality.
• Understanding of Excel.
• A spirited and outgoing personality with a knack for teamwork and client interaction.

Total Compensation Package:

• Hourly + Bonuses
• Monday to Friday work schedule with no weekends
• Following commencement of employment, you will be eligible to enroll in currently offered company benefits, such as health insurance, FSA, dental insurance, vision insurance, life insurance, disability insurance, as well as others.